
Help Us Make the Most of Your Generosity
As donation season gets busier, we kindly ask for your cooperation in helping us keep our receiving area safe, organized, and running smoothly for everyone.
Please Respect Our Receiving Hours
To effectively process donations, we are only able to accept items during our posted receiving hours. We understand this may occasionally be inconvenient, but we must adhere to these hours and cannot accept donations outside of them.
We Reserve the Right to Decline Donations
While we deeply appreciate the generosity of our community, we are not able to accept every item brought to us. Donations may be declined at the discretion of Receiving staff, for reasons including condition, volume, storage capacity, safety concerns, or current store needs.
Kindness Matters
Our staff and volunteers work incredibly hard to serve the community, especially during busy periods. We are committed to maintaining a safe and respectful environment for everyone. Abusive, aggressive, or disrespectful behaviour toward staff or volunteers will not be tolerated.
Thank you for your understanding, patience, and continued support. Your generosity helps us do meaningful work in our community, and we truly appreciate everyone who partners with us respectfully and thoughtfully.
Our Usual Receiving Hours:
Monday: 9:30am – 3:30pm
Tuesday: 9:30am – 3:30pm
Wednesday: 9:30am – 3:30pm
Thursday: No drop-offs please; Receiving is closed.
Friday: 9:30am – 3:30pm
Saturday: 9:30am – 3:00pm
Please note: We accept furniture and large items on Tuesdays and Saturdays only. (Even on these days, it’s best to call ahead and ask for Receiving before coming, just to make sure we are not overloaded with furniture and not accepting that day.)













